Terms of Service

CogneraXAI helps real estate teams qualify leads, match inventory, and manage their sales pipeline, including through connected channels such as WhatsApp and Meta lead ads. Features, plans, and limits are described on our pricing page and may change over time.

You must provide accurate account information and are responsible for activity under your workspace, including that of agents you invite. You must be at least 18 years old and legally able to enter into a contract. Keep your login credentials secure and notify us promptly of any unauthorised use.

You agree not to:

• Use the Service to send spam, unsolicited messages, or content that violates WhatsApp, Meta, or other platform policies;
• Upload unlawful, infringing, or harmful content, or process data you have no right to process;
• Attempt to breach, probe, or circumvent the Service’s security, rate limits, or access controls;
• Reverse engineer, resell, or white-label the Service except as expressly permitted by your plan;
• Use the Service to make automated decisions about individuals without appropriate human oversight.

“Customer Data” means the leads, contacts, conversations, property listings, and other content you or your buyers submit to the Service. As between you and CogneraX, you own Customer Data and are responsible for it. You are the data controller for the personal data of your leads; CogneraX processes it on your behalf as described in our Privacy Policy.

You represent that you have all necessary rights, consents, and legal bases to collect this data and to have us process it — including any consent required to message buyers on WhatsApp, record calls, or use their data for AI-assisted qualification under applicable law (including Egypt’s Personal Data Protection Law No. 151 of 2020 and, where relevant, the GDPR).

The Service uses third-party large language models to generate replies, scores, and recommendations. AI output can be inaccurate, incomplete, or unsuitable for a given situation. It is provided as assistance only and is not legal, financial, or investment advice. You are responsible for reviewing AI output before relying on it or sending it to a buyer, and for any decision made using it.

Paid plans are billed in advance on a per-seat basis at the prices shown on the pricing page, in Egyptian Pounds (EGP) and exclusive of VAT and other applicable taxes. Metered add-ons (such as voice or outbound WhatsApp templates) are billed based on usage. Unless required by law, fees are non-refundable. We may change prices with reasonable prior notice effective at your next billing cycle.

The Service integrates with third parties including Meta/WhatsApp, AI model providers, and cloud infrastructure providers. Your use of those integrations may be subject to their own terms, and their availability is outside our control. We are not responsible for third-party services.

The Service, including its software, design, and trademarks, is owned by CogneraX and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data and grant us a licence to host and process it solely to provide and improve the Service.

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the maximum extent permitted by law, CogneraX will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim.

You may cancel your subscription at any time; access continues until the end of your paid period. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the platform. On termination we will make Customer Data available for export for a limited period, after which it may be deleted.

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-laws rules. The competent courts of Cairo, Egypt will have exclusive jurisdiction over any dispute, unless mandatory local law provides otherwise.

We may update these Terms from time to time. If we make material changes we will provide reasonable notice (for example, by email or an in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at legal@cogneraxai.com.